Eligibility

You shall be at least 18 years of age or over to register and avail the services of the "Site". You represent and warrant that he/she has the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity. The "Site" may terminate the registration of the "User", and any content or information that You have posted on the "Site" and/or prohibit You from using or accessing the Service or the Site (or any portion, aspect or feature of the Service or the Site) for any reason including the reasons stated above, at any time in its sole discretion, with or without notice, including without limitation if it believes that you are under 18 years of age.

Online Card Payments

Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that siatrips.com offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by siatrips.com 72 hours prior to the time of departure; else, the order is liable to be cancelled.

siatrips.com charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

Prohibited Conduct

By using the Services you agree not to:

Impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another persons' digital signature, misrepresent the source, identity, or content of information transmitted via the Services, perform any other similar fraudulent activity or otherwise purchase Recharge with what we reasonably believe to be potentially fraudulent funds; infringe our or any third party's intellectual property rights, rights of publicity or privacy; post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person; refuse to cooperate in an investigation or provide confirmation of Your identity or any other information You provide to company Services ; reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation; interfere or disrupt this Site or networks connected to this Site take any action that imposes an unreasonably or disproportionately large load on our infrastructure/ network; forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through our Site or to manipulate your presence on our Site; sell the Services, information, or software associated with or derived from it, breach this Agreement or any other company Services agreement or policy, provide false, inaccurate or misleading information; use the Site to collect or obtain personal information, including without limitation, financial information, about other users of the Site, purchase Recharge with what company Services reasonably believes to be potentially fraudulent funds, use the Services in a manner that results in or may result in complaints, disputes, reversals, charge backs, fees, fines, penalties and other liability to Smart Pay Store, a third party or You; use the Services in a manner that Smart Pay Store or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules, take any action that may cause company Services to lose any of the Services from its service providers, Telcos, payment processors or other suppliers.

Third Party Sites, Products and Services; Links

The Services and/or the Site may include links or references to other web sites or services solely as a convenience to users ("Reference Sites"). company Services does not endorse any such Reference Sites or the information, materials, products, or services contained on or accessible through Reference Sites. In addition, Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Services and/or the Site are solely between You and such entity. Access and use of reference sites, including the information, materials, products, and services on or available through reference sites is solely at your own risk.

Indemnification

you agree to indemnify, save, and hold company Services , its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the services or of the site, any violation by you of this agreement, or any breach of the representations, warranties, and covenants made by you herein. company Services reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Smart Pay Store , including rights to settle, and you agree to cooperate with company Servicesdefense and settlement of these claims. company services will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this agreement.

Arbitration

company Services may elect to resolve any dispute, controversy or claim arising out of or relating to this agreement or service provided in connection with this agreement by binding arbitration in accordance with the provisions of the indian arbitration & conciliation act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in pindwara, india and judgment on the arbitration award may be entered in any court having jurisdiction thereof. All administrative fees and expenses of an arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation. The language of arbitration shall be english.

Governing law and forum for disputes

except as otherwise agreed by the parties or as described in the arbitration section above, you agree that any claim or dispute you may have against company Services must be resolved by a court situate in pindwara, india. This agreement shall be governed by the laws of india, without giving effect to any principles of conflicts of law.

Severability

if any provision of this agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

Assignment

this agreement, and any rights granted hereunder, may not be transferred or assigned by you without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect.

Refund Policy for B2B Customer

B2B customer, takes the balance. In any event, the balance will not return.

Changes to the terms and conditions

Pay at hotel reception ("Post Pay")

With some of our partner hotels siatrips.com has negotiated a special facility where siatrips.com customers can pay the hotel directly at the reception at the time of check-in at the hotel.

Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer care.

Delivery of Products/Services

Electronic Tickets ("e-Tickets")

What is an e-Ticket?

An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.

How will I get my e-Ticket details?

Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.

If you do not receive your e-ticket within 8 hours of making your booking on siatrips.com please email us at [email protected]

siatrips.com Online Pvt. Ltd. shall not be liable if customers do not comply with this requirement.

Is it necessary to show my siatrips.com Reference Number Confirmation email at the airport check-in counter of the airline?

It is not mandatory to show your siatrips.com Reference Number Confirmation email. In case you are not carrying the siatrips.com Reference Number Confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your siatrips.com Reference Number Confirmation email and e-Ticket together.

Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket as sent by siatrips.com In the event that you fail to present a copy of your e-ticket, siatrips.com will not be held responsible if the Airline does not issue a boarding pass/ disallows you from traveling.

How will I get my boarding pass for an e-Ticket?

You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.

Prepaid Ticket Advice ("PTA")

A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

Promotion Codes

siatrips.com generates promotion codes from time to time which may be availed on the site as a discount coupon. Users are advised that the promotional offer of using Promotion Codes for receiving discounts is not valid for transactions relating to Air Deccan. Other regular promotions that may be offered from time to time shall be valid for all airlines, including Air Deccan, unless indicated otherwise.

siatrips.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.

In case of dispute with any party, siatrips.com's decision will be binding and final.

When you register with siatrips.com we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.